Patient Journeys

Seek opinions from the three best hospitals

Plan virtual or face-to-face consults

Finalize the best hospital and the treatment plan with competitive cost, basis the Patients’/ Institute’s approval

Periodic Audits done by our Clinical Experts on the Treatment Plans offered by different Hospitals

Issue Visa Invitation Letter

Assist in booking tickets and the Guest House as per the budget signed off by the patient

Assign a Guest Relationship Officer(GRE) for the Patient and the family

Facilitate pick-up from the Airport and drop at the Hotel/Guest House

Seek an appointment for the Doctor’s review

Patient registration at the Hospital, followed by Doctor review

Arrangement of local Sim card for easy access & communication

In person counselling prior to services.

Based on Doctor's review, counsel the patient on the course of treatment, the timelines involved and share the estimate

GRE to share regular updates with the family

Periodic Clinical andFinancial audits are done by our Clinical & Financial Experts on the Treatment administered and the cost of the treatment

Pre-booked patient’s room and OT before his/her arrival to hospital

Facilitate the admission process

Patient privacy and care are primary and well-taken care off

Experience during admission and stay in the hospital, such as communication with hospital staff, privacy, pain management, cleanliness, and food

Periodic updates on Medical condition, the status of the treatment plan, and updates on the financial obligation

Experiences related to Discharge, such as sufficient notice of Discharge and the provision of information, advice, and support.

Evaluate payment options

Receive bill(s)for payments. Seek Insurance approval wherever applicable

Share post-surgery wound and pain management

Plan follow-up reviews with the Doctor

Rigorous tracking of therapy cycles and regime changes

Assisting the family with tickets booking and necessary payments at the Guest House

Drop at the Airport

Face-to-face review with the Doctor at the local Patient Assistance Centre

Post-procedure follow-up via phone/ video conferencing to maintain continuity of care

Seek patient feedback on the experience.

Leverage Patient Centred matrix supported by robust patient experience analytics that provides insights into evolving patient needs and preferences.